Everything moves into gear as soon as your order and payment are received by the company.

When your order is printed out, it is then submitted for the checking process. This process involves checking whether the wine is in stock and has been approved for commercial distribution.

Once the check is complete, the order will then be given to warehouse staff to find your wines and assemble your order. These are then carefully packed into specially designed delivery packs, minimising movement, allowing for maximum freshness and preventing breakage.

The order is then put into the delivery network, where a number of delivery partners pick up all the packages to be delivered to their designated areas. This usually occurs within hours, but can be longer depending of the amount of orders and if there is a backlog or the wine is out of stock.

The first part of transportation is always done by road, and if in the same country, will mostly be done by road.  If its an international order, your order will go to either the airport or shipping port. A lot of the time which one it goes to will be determined by the amount of shipping paid on the order.

This step can be the longest part of the journey. Orders that arrive at the airport can take a while to be processed. As air transportation is the fastest option, most people send deliveries via airplane. Being a popular choice, this has resulted in a backlog of cargo at the airport which will usually add a few days to transportation.

If it goes via seaport, it will make it onto the boat in good time as boats have a large cargo capacity, however the trip itself takes a couple of weeks to complete.

Once in your country, it will then head to a warehouse for processing. Sorting takes typically one to two days and is then loaded into trucks and vans for delivery.

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